Reviewed: The 6 Best Virtual Phone Systems

Top 6 Best Virtual Phone Systems of 2018 | Video Review

Last Updated: July 14, 2017 by Daniel Imperiale

Providing your customers or clients with fast and efficient service is one of the most important things a company can do. Without it, you simply won’t look professional. A Virtual Phone System is like a firm handshake to the community at large. It’s often the first and most important interaction you will have with a customer.

A virtual phone system will not only give your customers a better experience. It will provide you with a data necessary to reach a wider audience. You can garner information about location, preference, and more. Often, these services provide websites for you to track all of these analytics.

If you have a large team, a virtual phone system will keep you all connected and on task. It makes it easy to share vital voicemails, emails, faxes, and more. Some also include video conferencing software to connect team members around the globe.

Any business can benefit greatly from the professional appearance a virtual phone system provides. The organization of your team and the collection of vital consumer statistics will only strengthen your brand. In many ways, it can become the voice of your company. Important notice: When you click links from this website, we may receive advertising revenue.

Our Top Picks

Grasshopper is a service that allows you to run a business using just your mobile phone. No complicated phone systems or special wiring is required. It's easy to setup and easy to run. And a nice mobile app does most of the work.

You get to keep your existing phone number. Or, you can also get a new toll-free or local number. You can choose your own area code. A toll-free number can give you a national appeal. Or, a local number can embed you in a community. You can get multiple extensions for every person on your team. Grasshopper has call forwarding to mobile phones.

Phone.com is a detail-oriented service with a Do-It-Yourself flare. Its web interface allows you to control just about everything about your plan. More than 50 features can be controlled online. These include adding numbers and extensions. You can also access caller analytics to learn about who’s calling your company. The website can even record and catalogue calls for reference, training, and legal purposes.

You control call routing. Custom and professional menus guide your customers to the right department in seconds. Callers can dial by names or extensions to reach a desired person or department. Whoever they reach can also transfer them to another department in-call. That means you don’t have to have them go back to any menu to get where they’re going.

Comprehensive scheduling can control your traffic. You can set calls to go to different people at different times. This is especially useful for international companies. Support in different time zones can respond accordingly. A different set of greetings, menus, and extensions can all be applied to different times or days. Calls from certain people can route directly to your mobile phone, while other callers can only reach you at your desk.

Mighty Call is a virtual phone service with an emphasis on sound quality. They use hardware-based voice compression to prevent tinny, metallic voices. Their systems are integrated with third party routers, so calls connect closer to each other. That eliminates the annoying voice delay other companies deal with. The company also uses advanced codecs and flexible algorithms to ensure the highest quality voices over your lines.

Transcribed voicemails get sent to your inbox. Slow-talking customers eat up time. It can be much faster to read through a transcribed voicemail sent right to your email inbox. The audio recording is also attached to each email. If the software gets an important word or two wrong, you can listen back to hear what was said. This service also makes it easy to share the most important messages with your team. The software even converts voicemail emails to tasks in their provided task manager. Your team can then take whatever actions you need to in response.

It’s free to keep your existing number. Mighty Call offers number porting, allowing you to keep you number. If you’ve heavily advertised your current number, this is very useful. The company can port private, local, and toll-free numbers with speed and ease. The best part is that it’s provided at no additional cost to you. There is a cost if you want to upgrade from your current number to a toll-free option.

Additional Options

Freedom Voice is a cost-effective virtual phone solution for small businesses. Its pricing tiers are based exclusively on the amount of minutes you need per month. Additional minutes are billed at the same low rate across all tiers. Each tier also comes with the same suite of features. Even if you come in at the lowest level, you get everything the top tier gets.

Virtual PBX is a business communications provider with a lot of nice features. Its VoIP service provides the same features across the board. It doesn’t matter which price point you choose. Pricing is based only on the number of connected lines. You never have to feel like you’re getting less than a larger or smaller company might get. Minutes are unlimited with every plan.

Ooma is a virtual phone service for small businesses. It offers a lot of features that can elevate the public perception of your company. Its model is based on a single, all-inclusive price point. You don’t have to fret over whether you purchased enough minutes or the package with the right features. It’s also free for your business to keep its own number. That way, you don’t have to do any rebranding.

Learn More About Virtual Phone Systems

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