Dialpad is an extremely versatile business-grade voice over internet phone service. It is easy to set up and manage. It also integrates with many other communication platforms, like Microsoft Office 365 and Google G Suite. There are a wide range of included features that make it extremely efficient. There's the ability to transfer calls between devices, create default call settings, and set availability indicators. Unlike many other voice over internet phone services, users experience exceptional call quality on both ends.
Dialpad users have the choice of porting in an existing phone number. Alternately, you can request a toll-free number or a vanity number. There are Dialpad applications for both iOS and Android devices. This makes it easy to stay connected to your customers and business contacts while on the go. The mobile applications can be downloaded via the app store or Google Play.
Dialpad comes with helpful analytics software. You will be able to see the number of calls made each day, the total call minutes, and text message statistics. The number of calls can be further broken down by incoming calls and outgoing calls. It will even show the number of missed calls. Included in Dialpad's features is call recording. This allows you to playback sales and service calls at a later date for training purposes.
Both the mobile app and web portal have an intuitive user interface. In the web portal, all of your management functions are grouped together in one area. These include billing, analytics, call queues, departments, and more. It is easy to find the settings to adjust your caller ID, voicemail greeting, and other preferences.
Voicemails can be played back via an audio widget in the web portal or mobile app. You can also view a text transcription of voicemails. However, some users have experienced inaccuracies with the voicemail to text feature. Dialpad has a video chat feature, as well. This works from desktops and laptops, but is not currently setup in the mobile app. The company does release updates quite often, though. This means there is a good chance these minor issues will be fixed soon.
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