PhoneBurner's predictive power dialer is designed to boost outbound phone-based sales. Their goal is to make the calling experience more pleasant for both businesses and customers. They do this by reducing the amount of time either party spends waiting. Based in Ladera Ranch, California, they've been in the business since 2008. They have facilitated nearly 100 million calls to date. Their platform is cloud-based and can be accessed from a computer or smartphone. Plus it is scalable, so it can work for businesses of all sizes.
PhoneBurner promises that their service can be used to reach up to 80 customers per hour. Once your contacts are imported into their system, their power dialer does the rest. It eliminates the need for searching for contact numbers. The service automatically calls the next number in your list when you finish a call or reach a busy line. If your call goes to voicemail you can leave a message at the press of a button, with no waiting. It allows for the storage of unlimited voice recordings. That way you can customize your messages, increasing the chance of a callback.
The PhoneBurner contact management system includes advanced organizational features. This allows you to call all customers within a certain area or designated category. That helps target your call sessions. Their dashboard also provides useful functionality. This includes adding information to contact profiles, making appointments, and sending follow-up emails.
If you already use a CRM system, PhoneBurner offers simple integration options. They allow you to pull contacts and data from your existing database with ease. You can also synchronize new information back into most systems. If you prefer, you can also use their native CRM. It will help you manage and distribute leads amongst your sales team.
PhoneBurner offers a free trial to all users with no credit card required. They promise that their simple setup takes just fifteen minutes. Once that's done, you're ready to start making sales. The lack of a notes section within their CRM does bother some users. It's a small setback for such an intuitive and otherwise fully-featured product. They also offer integrated call recording, email tracking, and an unlimited plan for high-volume call centers. For people running businesses themselves, they offer an individual plan that retains all of their advanced features.
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