RingCentral is a communications system operating in the cloud. It provides service to more than 350,000 organizations around the world. Its service options are tiered. The more you pay per month, the more you get. This includes more minutes, more features, and more extensions.
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You can send faxes from the internet. Plenty of companies still use fax machines. RingCentral allows you to take documents from your computer or cloud storage and send them as faxes. They come out as regular faxes on the other end. This saves time, paper, and ink. You can also set up your system to receive faxes as electronic documents. These are much easier to share with your employees, or prevent them from being seen by the wrong person.
Call screening gives you control over who can access your business. You can block calls from some numbers. Others will get through with no problem. You can also send calls from specific numbers straight to voicemail. These settings are easy to change. If you want to start blocking calls from a former client or employee, it only takes a moment. You can also use call forwarding to send calls straight to your smartphone when you aren’t in the office. Unfortunately, calling RingCentral for customer service doesn’t always go as smoothly. They have a reputation for not returning calls.
RingCentral’s menus give your customers options. You can utilize a dial-by-name directory. Callers can connect to a person or department without having to know an extension number. All they have to do is spell a name using their phone’s keypad. If an employee is away, you can set this feature to contact their mobile phone. Your customers will hear music and messages geared toward their need and selected by you.
The software seamlessly integrates with Microsoft Outlook. It also connects easily with Google Drive and Dropbox. You can use these services to send your internet faxes. But the Outlook integration is the most thorough. You can add voice messages and faxes from any Windows application. Outlook will also tie your email contacts in with your RingCentral connections.
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