The 8 Best Call Center Headsets

Updated December 15, 2016 by Brett Dvoretz

8 Best Call Center Headsets
Best High-End
Best Mid-Range
Best Inexpensive
We spent 26 hours on research, videography, and editing, to review the top choices for this wiki. When you spend a lot of time on the telephone each day, fatigue can quickly become an issue. These call center headsets have been especially designed to provide all-day comfort, high quality sound and convenient features to make life a little easier. When users buy our independently chosen editorial picks, we may earn commissions to support our work. Skip to the best call center headset on Amazon.

8. Voistek A2S10NPCIS

The Voistek A2S10NPCIS has an ultra slim microphone arm that doesn't weigh down the headset, and a non-slip headpiece that holds the unit in place. The headband and earpiece don't offer much comfort, but the sound is reliable.
  • headband size is adjustable
  • coiled cord expands and retracts
  • no in-line controls
Brand Voistek
Model A2S10NPCIS
Weight 4.8 ounces
Rating 3.9 / 5.0

7. Plantronics 202580-01

The Plantronics 202580-01 is USB connectable and has a nice-sized control that feels like a small remote. The control can also clip to your pocket or belt, so the cord doesn't flop around if you like to walk and talk. Unfortunately the headset doesn't block out much noise.
  • padded headband
  • picks up calls automatically when on
  • overall construction feels flimsy
Brand Plantronics
Model 202580-01
Weight 9.9 ounces
Rating 4.2 / 5.0

6. Jabra UC VOICE 550

The Jabra UC VOICE 550 offers high definition voice capabilities and an answer and hangup button on the in-line control for seamless calls. With its UC plug-and-play connectivity it connects to all leading UC applications and softphones.
  • exceptionally clear sound quality
  • has mute me and mute them buttons
  • cannot be used wirelessly
Brand Jabra
Model 5599-829-209
Weight 7 ounces
Rating 4.0 / 5.0

5. AGPtEK 4-Pin RJ9 Binaural

The AGPtEK 4-Pin RJ9 Binaural has a quick-disconnect cord that allows you to change the length of the headset line, and an ergonomic in-line volume control. It also has an acoustic shock protection circuit to protect your hearing.
  • fully telescopic microphone
  • includes a jack adapter
  • noise cancellation is not great
Brand AGPtEK
Model pending
Weight 8 ounces
Rating 4.1 / 5.0

4. Plantronics HW540 EncorePro

The versatile Plantronics HW540 EncorePro offers three wearing styles. It is lightweight, at just 1.12 ounces, and has soft foam ear cushions, so it can be used continuously for hours. Plus it has laser welded construction, making it durable enough for years of use.
  • does not create pressure on the ear
  • can replace parts as needed
  • only connects to regular phone jacks
Brand Plantronics
Model 88828-01
Weight 6.4 ounces
Rating 3.9 / 5.0

3. Jabra PRO 920

The Jabra PRO 920 uses digital signal processing that removes background noise and echo, as well as protects the user against sudden high peaks in volume. It boasts a wireless range of up to 300 feet, and the microphone delivers crystal clear sound.
  • battery level light indicator
  • can be worn on either ear
  • comfortable to wear all day
Brand Jabra
Model 920-65-508-105
Weight 12.8 ounces
Rating 5.0 / 5.0

2. Andrea Communications NC-185VM USB

The Andrea Communications NC-185VM USB offers several productivity-boosting features for a budget cost. Its USB plug makes it compatible with most modern devices, and its in-line mute and volume buttons make adjusting sound easy.
  • highly flexible microphone
  • windsock for minimal breath popping
  • folds flat for storage
Brand Andrea Communications
Model NC-185VM USB
Weight 5.6 ounces
Rating 4.8 / 5.0

1. Sennheiser OfficeRunner

The Sennheiser OfficeRunner offers total flexibility, with an over-the-head attachment as well as low-profile on-the-ear loops. It answers calls remotely, so users don't need to worry about missing a call while away from their desk.
  • 12 hours of talk time
  • programmable ring tones
  • includes a three-year warranty
Brand Sennheiser
Model OfficeRunner Profession
Weight pending
Rating 4.8 / 5.0

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Last updated on December 15, 2016 by Brett Dvoretz

A wandering writer who spends as much time on the road as behind the computer screen, Brett can either be found hacking furiously away at the keyboard or perhaps enjoying a whiskey and coke on some exotic beach, sometimes both simultaneously, usually with a four-legged companion by his side. He hopes to one day become a modern day renaissance man.

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