Reviewed: The 4 Best Call Forwarding Services For Business

video play icon Top 4 Best Call Forwarding Services For Business of 2019 | Video Review

Last Updated: July 26, 2017 by Jordan Melcher

When running a business off of your own phone, you don't want to lose sight of the boundary between your personal and professional contacts. A call forwarding service can help. By routing calls through a different number, you can keep your personal information private.

A good call forwarding service will let you choose the right number for your needs. If you're an online or national business, that could be a toll-free 800 number. If you're more of a local enterprise, you'll want an area code that's recognizable to your customers. Either way, most services can help you get a business number that works for you.

Call forwarding is a great way to work remotely, even if you have a landline in your office. If you're running a small business, you can't expect to be able to pick up the phone at your desk at all times. These services can also help you forward calls only at certain times, so your customers won't know the difference.

A good call forwarding service is as flexible as you need it to be. Whether that means multiple lines, playing an ad while a customer is on-hold, or forwarding to multiple numbers, our selections have your back. Many can even forward text messages. This brings your business further into the multi-platform world of digital communication.Important notice: When you click links from this website, we may receive advertising revenue.

Our Top Picks

Grasshopper is a service that allows you to run a business using just your mobile phone. No complicated phone systems or special wiring is required. It's easy to setup and easy to run. And a nice mobile app does most of the work.

You get to keep your existing phone number. Or, you can also get a new toll-free or local number. You can choose your own area code. A toll-free number can give you a national appeal. Or, a local number can embed you in a community. You can get multiple extensions for every person on your team. Grasshopper has call forwarding to mobile phones.

Mighty Call is a virtual phone service with an emphasis on sound quality. They use hardware-based voice compression to prevent tinny, metallic voices. Their systems are integrated with third party routers, so calls connect closer to each other. That eliminates the annoying voice delay other companies deal with. The company also uses advanced codecs and flexible algorithms to ensure the highest quality voices over your lines.

Transcribed voicemails get sent to your inbox. Slow-talking customers eat up time. It can be much faster to read through a transcribed voicemail sent right to your email inbox. The audio recording is also attached to each email. If the software gets an important word or two wrong, you can listen back to hear what was said. This service also makes it easy to share the most important messages with your team. The software even converts voicemail emails to tasks in their provided task manager. Your team can then take whatever actions you need to in response.

It’s free to keep your existing number. Mighty Call offers number porting, allowing you to keep you number. If you’ve heavily advertised your current number, this is very useful. The company can port private, local, and toll-free numbers with speed and ease. The best part is that it’s provided at no additional cost to you. There is a cost if you want to upgrade from your current number to a toll-free option.

Phone.com is a detail-oriented service with a Do-It-Yourself flare. Its web interface allows you to control just about everything about your plan. More than 50 features can be controlled online. These include adding numbers and extensions. You can also access caller analytics to learn about who’s calling your company. The website can even record and catalogue calls for reference, training, and legal purposes.

You control call routing. Custom and professional menus guide your customers to the right department in seconds. Callers can dial by names or extensions to reach a desired person or department. Whoever they reach can also transfer them to another department in-call. That means you don’t have to have them go back to any menu to get where they’re going.

Comprehensive scheduling can control your traffic. You can set calls to go to different people at different times. This is especially useful for international companies. Support in different time zones can respond accordingly. A different set of greetings, menus, and extensions can all be applied to different times or days. Calls from certain people can route directly to your mobile phone, while other callers can only reach you at your desk.

Additional Options

Freedom Voice is a cost-effective virtual phone solution for small businesses. Its pricing tiers are based exclusively on the amount of minutes you need per month. Additional minutes are billed at the same low rate across all tiers. Each tier also comes with the same suite of features. Even if you come in at the lowest level, you get everything the top tier gets.

Learn More About Call Forwarding Services For Business

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